“ How to get along and get ahead in your career ”

UNIT 1. BUSINESS MEETINGS & GREETINGS

How often do you think the average North American office worker is late? And what will the boss say when the latecomer finally arrives? Also: How will your boss respond if you can’t finish your work by the deadline? Can you ask your co-workers to help if you can’t finish on time?  In Unit I, Part 1 “Time & Meetings,” you will learn about the importance of time in North American business culture. You will also be asked about manners (good etiquette) and participation at meetings.

In Part 2, “Greetings,” you can show your knowledge of proper face-to-face introductions: What do you say? Who starts? What should you do if you don’t know someone’s name?
And there is another kind of introduction which many business people aren’t careful about: the voicemail message. It introduces you to every telephone caller – learn the important factors to consider when you record yours.

Outline of Unit 1. Business Meetings & Greetings

Below are some words that will help you understand the quiz situations and answers in Unit 1. These are only the most difficult words in the unit. 
Everything else is easier to understand.

UNIT 2: Saying & Doing the Right Thing at Work

In Unit 2, Part 1, “Language,” you will learn about polite – and impolite – language in the workplace, with examples of expressions of both. You will also read about etiquette regarding language use in a multi-lingual workplace.

In Part 2, “Ethics,” some questions of right and wrong in the workplace are answered. For example, using the computer at work for personal emailing, accepting gifts or blaming other people at work for bad results. It also answers the question “What does “greenwashing” mean – and who is doing it?” You will find good expressions to use when you are talking to your boss, for example, when the boss gives bad instructions. Using appropriate language can help you get ahead!

Outline of Unit 2: SAYING & DOING THE RIGHT THING AT WORK

Below are some words that will help you to understand the quiz situations and answers.
These are the advanced-level words in the Unit. The rest of the vocabulary is easier.

UNIT 3. Business Social Skills & Etiquette

Do you know social customs and etiquette rules for North American business events? In Part 1, “Socializing,” you will learn about polite manners and impolite behaviour at staff parties, charity events and other business social occasions. You can also read about how and when – or if – it’s OK to compliment someone at work and what words are appropriate.

Then take the etiquette quizzes in Part 2, “Dinner Invitation.” If you don’t know the proper rules for dining in North America, now is a good time to find out! Learn, as well, some of the customs for visiting someone’s home (including vocabulary for the bathroom), taking children to events and declining a dinner invitation.

Outline of Unit 3. BUSINESS SOCIAL SKILLS & ETIQUETTE

Below are some words that will help you to understand the quiz situations and answers

UNIT 1. Looking & Feeling Good at the Office

The answers to these questions are complex. Discover more in Part 1, Looking Good, and learn useful vocabulary about business clothes.

In Part 2 Wellness, read the answers to questions like: Do North Americans stay home when they don’t feel well -- or force themselves to go to work to support the team? Is an office romance OK -- or is it dangerous fun? Why are sports important in the business world? Find out some popular office conversation topics, too, so you can be prepared to join in and get along with your co-workers.

Outline of Unit 1: Looking & Feeling Good at the Office

Below are some words that will help you to understand the quiz situations and answers.These are the advanced-level words in the Unit. The rest of the vocabulary is easier.